Решение:

Соотнесем вопросы с абзацами текста, где содержится нужная информация.

C. В этом абзаце говорится: 'Although Rita looks for things that are wrong with a place, she likes it when staff are doing a good job. I can usually find problems, but I really like it when I get good service. Sometimes a member of staff is very good at their job and they do everything they can for me as the customer. In my job, we call that "going the extra mile".'
Нет в тексте. Ни один из абзацев не содержит информации о планах на будущее.
A. В этом абзаце объясняется: 'I'm a Mystery Shopper. That means that if I go shopping or go to a restaurant for a meal, people think that I'm a normal customer, but actually I'm there to check that everything's OK.'
D. В этом абзаце сказано: 'The company can then use my report to sort out problems and also to give rewards to staff that are doing a good job.'
B. В этом абзаце говорится: 'Large companies want to know what's happening in their business, but it's difficult for them to find out what the service is like or if the tables are clean, because if a manager visits, everyone will make a special effort. Most companies want to know what things are like for a normal customer – that's why Rita's job is so important.'
E. В этом абзаце упоминается: 'If staff find out I'm a mystery shopper, I'll lose my job. So I have to look like a normal customer.'
C. Хотя напрямую не говорится про одного официанта, абзац C описывает, как она ценит хорошее обслуживание и когда 'a member of staff is very good at their job and they do everything they can for me as the customer', что подразумевает описание отличного сервиса от конкретного сотрудника.

Ответ: 1-C, 2-Нет в тексте, 3-A, 4-D, 5-B, 6-E, 7-C

Поделись с друзьями