14. You are Emma in The Call Centre. Tell Marian that you cannot continue to work in the call centre. Explain why. Write your conversation.

Emma: Marian, could I talk to you, please?

Marian: Of course. What is the matter?

Emma: I’m afraid I can’t continue to work in the call centre.

Marian: Why not? Is there a problem?

Emma: Yes. I find the work very stressful, and I have to deal with angry customers all day. The hours are also difficult for me, and I need a job with a better schedule.

Marian: I’m sorry to hear that. Have you made a final decision?

Emma: Yes, I have. I’m grateful for the opportunity, but I think I need to leave and look for another job.

Marian: I understand. We’ll discuss the arrangements for your departure.