8. Work with a friend. Have this conversation from The Call Centre. Student A: You are Emma. Telephone Mrs Brown and tell her about East-West’s shopping services. Ask if she is interested. Student B: You are Mrs Brown. Ask and answer questions.

Emma: Good morning. May I speak to Mrs Brown, please?

Mrs Brown: Speaking.

Emma: Hello, Mrs Brown. This is Emma from East-West. We offer a convenient shopping service. You can order clothes, food and other products by telephone, and we deliver them to your home.

Mrs Brown: How much does the delivery cost?

Emma: Delivery is free for orders over £50. Smaller orders have a small delivery charge.

Mrs Brown: How can I pay?

Emma: You can pay by card or in cash when your order arrives. Are you interested in our shopping service?

Mrs Brown: Yes, I am. Please send me some more information.

Emma: Certainly. Thank you for your time. Goodbye.

Mrs Brown: Goodbye.