1 Choose the correct options to complete the conversation. Then listen and check your answers. 87 A Excuse me. Err, I wonder, can you help me? B Yes? A Well, I just went outside to answer a phone call and when I came back, my laptop was missing. Could anyone have moved it? B Ah, well, I don't think so, but I'll check with the other staff. A Thanks. C Hi, Tom! Working hard? Oh, what's wrong? A My laptop's missing. C Oh, I (1) see / hear. B Excuse me. I'm (2) scared / afraid that no one's seen your laptop. A Then where is it? B I'm sorry to (3) say / tell it looks like someone's taken it. A What? My work! C Oh, Tom. That's awful. (4) What / When a pity! A Haven't you got CCTV or something? B Err... (5) Occasionally / Unfortunately, our system is being upgraded and the cameras aren't recording. A So you can't check? C That is (6) frustrating / complaining. A security system that doesn't work. B (7) hear / listen what you're saying, but we do say that the library can't be responsible for personal items. A But it's got all my project work on it! B Well, I'm sorry to (8) say / hear that. Do you have a backup? A Well, I did, it's (9) almost / just that the wifi isn't working and I've been here all day. C That's (10) such / what a shame. B Yes, you see, the (11) something / thing is, the whole computer system's being updated, including the network. CI understand, (12) and / but that's not the point. I do think you should take some responsibility for this. B OK, let's call the police and see what they advise.