2 Complete the receptionist's welcome sentences with the correct words. 1 You can... collect...your passports from reception later. a take b leave c collect d arrange 2 Thank you for your a transfer b patience c arrival d service 3 The porter will take your to your room. a breakfast b passport c key card d luggage 4 I'm sure you're all after your long flight. a tired b fresh c happy d busy 5 Please take a seat and we'll you with a welcome drink. a give b serve c offer d help 6 to Barcelona and the Hotel Reina. a Hello b Welcome c Good afternoon d Hi 7 And when you come to the reception desk, could you check the details are on the registration printout? a correct b good c wrong d clear 8 We'll to deal with your reservations as quickly as possible. a manage b look forward c enjoy d do our best 9 Can you have your passports and accommodation vouchers when I call you? a quickly b checked c ready d correct