Dealing with Conflict. Complete the text: Losing friends is about as easy as making friends if you don’t know 1) ….. to deal with anger and conflict. Conflict is part of everyone’s life. It will show up at school, at work and 2) ….. home. It’s OK to feel angry, frustrated, annoyed, disappointed or sad. These feelings are natural, but it’s how you deal with 3) ….. that makes the difference. Some people scream, shout, swear, call people names, try to get back at or even hit the person who has hurt them. Others do their best to keep away from disagreements, 4) ….. very few deal with conflicts successfully. Resolving conflict is a step-by-step process. Before you start discussing the problem, cool off, count to 10, take a deep breath and imagine a relaxing place. Then, say what’s really bothering you. While doing that, watch how you express yourself. Don’t blame or accuse. Share how you feel by using “I” statements. For example, don’t say “You are always bossing me around,” but “I feel frustrated because you don’t pay attention to what I think.” You want people to hear your opinion so make sure you practise what you preach. Listen carefully to the 5) ….. person and accept that he or she might see the problem in a different way. Be flexible and open-minded, willing to apologise, forgive and move on.

Question

Вопрос:

Фото задания

Dealing with Conflict. Complete the text: Losing friends is about as easy as making friends if you don’t know 1) ….. to deal with anger and conflict. Conflict is part of everyone’s life. It will show up at school, at work and 2) ….. home. It’s OK to feel angry, frustrated, annoyed, disappointed or sad. These feelings are natural, but it’s how you deal with 3) ….. that makes the difference. Some people scream, shout, swear, call people names, try to get back at or even hit the person who has hurt them. Others do their best to keep away from disagreements, 4) ….. very few deal with conflicts successfully. Resolving conflict is a step-by-step process. Before you start discussing the problem, cool off, count to 10, take a deep breath and imagine a relaxing place. Then, say what’s really bothering you. While doing that, watch how you express yourself. Don’t blame or accuse. Share how you feel by using “I” statements. For example, don’t say “You are always bossing me around,” but “I feel frustrated because you don’t pay attention to what I think.” You want people to hear your opinion so make sure you practise what you preach. Listen carefully to the 5) ….. person and accept that he or she might see the problem in a different way. Be flexible and open-minded, willing to apologise, forgive and move on.

Accepted Answer

Перевод задания: «Как справляться с конфликтом». Заполните пропуски подходящими словами.

Ответы: 1) how — «как»; 2) at — «в»; 3) it — «с этим»; 4) but — «но»; 5) other — «другого».

Заполненный текст:

Losing friends is about as easy as making friends if you don’t know how to deal with anger and conflict. Conflict is part of everyone’s life. It will show up at school, at work and at home. It’s OK to feel angry, frustrated, annoyed, disappointed or sad. These feelings are natural, but it’s how you deal with it that makes the difference. Some people scream, shout, swear, call people names, try to get back at or even hit the person who has hurt them. Others do their best to keep away from disagreements, but very few deal with conflicts successfully.

Resolving conflict is a step-by-step process. Before you start discussing the problem, cool off, count to 10, take a deep breath and imagine a relaxing place. Then, say what’s really bothering you. While doing that, watch how you express yourself. Don’t blame or accuse. Share how you feel by using “I” statements. For example, don’t say “You are always bossing me around,” but “I feel frustrated because you don’t pay attention to what I think.”

You want people to hear your opinion so make sure you practise what you preach. Listen carefully to the other person and accept that he or she might see the problem in a different way. Be flexible and open-minded, willing to apologise, forgive and move on.

Перевод заполненного текста:

Потерять друзей так же легко, как и завести их, если ты не знаешь, как справляться с гневом и конфликтами. Конфликты — часть жизни каждого человека. Они возникают в школе, на работе и дома. Чувствовать злость, разочарование, раздражение, досаду или грусть — нормально. Эти чувства естественны, но всё зависит от того, как ты с этим справляешься. Некоторые кричат, ругаются, обзывают людей, пытаются отомстить тому, кто их обидел, или даже ударить его. Другие стараются избегать разногласий, но очень немногие успешно справляются с конфликтами.

Разрешение конфликта — это пошаговый процесс. Прежде чем начать обсуждать проблему, успокойся, сосчитай до десяти, глубоко вдохни и представь себе спокойное место. Затем скажи, что именно тебя беспокоит. При этом следи за тем, как выражаешь свои мысли. Не обвиняй и не упрекай. Расскажи о своих чувствах, используя высказывания от первого лица («я-высказывания»). Например, не говори: «Ты всё время мной командуешь», а скажи: «Я расстраиваюсь, потому что ты не обращаешь внимания на моё мнение».

Ты хочешь, чтобы люди услышали твоё мнение, поэтому обязательно сам поступай так, как советуешь другим. Внимательно выслушай другого человека и признай, что он или она может видеть проблему иначе. Будь гибким и открытым к чужому мнению, будь готов извиниться, простить и двигаться дальше.

Ответ: