II. The basics of business communication. Выберите правильный ответ

II. The basics of business communication.

Выберите правильный ответ

Which phrase is more formal?

• a) Hi, what's up?
• b) Dear Mr Smith
• c) See you later

When answering a business phone call, it is better to say:

• a) Who are you?
• b) Good morning, this is Anna speaking