Listen and read the text again. Your friend gets angry very easily. Use the ideas in the text to advise him/her how to control his/her anger and resolve a conflict.

Here's some advice to help your friend control their anger and resolve conflicts, based on the text:

• Acknowledge feelings: It's okay to feel angry, frustrated, annoyed, disappointed, or sad. Recognize these feelings as natural.
• Manage your reaction: How you deal with those feelings makes the difference. Avoid screaming, shouting, swearing, name-calling, or physical retaliation.
• Step-by-step process: Before discussing the problem, cool off, count to 10, take a deep breath, and imagine a relaxing place.
• Express yourself constructively: Say what's really bothering you, but watch how you express yourself. Don't blame or accuse. Share how you feel by using "I" statements (e.g., "I feel frustrated because...").
• Listen to others: Listen carefully to the other person and accept that they might see the problem in a different way.
• Be flexible and open-minded: Be willing to apologize, forgive, and move on.