Listen to and read the text again. Your friend gets angry very easily. Use the ideas in the text to advise him/her how to control his/her anger and resolve a conflict.

Answer:

Here are some ideas from the text to advise your friend on controlling their anger and resolving conflict:

1. Recognize that conflict is a part of everyone's life and that it's okay to feel angry, frustrated, annoyed, disappointed, or sad. These feelings are natural.

2. Focus on how you deal with these feelings, as that makes the difference. Avoid screaming, shouting, swearing, calling people names, trying to get back at someone, or hitting the person who has hurt you.

3. Follow a step-by-step process for resolving conflict:

   • Cool off.
   • Count to 10.
   • Take a deep breath.
   • Imagine a relaxing place.

4. Say what's really bothering you.

5. Watch how you express yourself. Use “I” statements instead of blaming or accusing. For example, say, “I feel frustrated because you don’t pay attention to what I think,” instead of, “You are always bossing me around.”

6. Listen carefully to the other person, be a thoughtful person, and accept that he or she might see the problem in a different way.

7. Be flexible and open-minded, willing to apologise, forgive, and move on.