Сопоставим фразы с ситуациями:
- a) "Could you tell me about the commission?" - 7. Discussing payment at a new job
- b) "We'd like to order 10 bottles of developer." - 5. Placing an order with a supplier
- c) "Just to confirm - you want caramel tones?" - 2. Confirming a client's request
- d) "I'm sorry the colour turned out too dark." - 3. Apologising professionally
- e) "Do you offer staff discounts?" - 10. Asking about employee benefits
- f) "What are your delivery terms?" - 8. Checking delivery information
- g) "I have experience with keratin treatments." - 4. Talking about your skills
- h) "Is there a trial period for new stylists?" - 1. Asking about job conditions
- i) "Can I see the shade chart again?" - 6. Asking about product details
- j) "Thank you for your understanding." - 9. Showing gratitude after resolving an issue
Ответ: a - 7, b - 5, c - 2, d - 3, e - 10, f - 8, g - 4, h - 1, i - 6, j - 9