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МатематикаВопрос:
Alan: Hello, is that the after sales department? Nora: Yes, sir how can I help you? Alan: <sup>4</sup> __________ a virus protection program I bought from you. Nora: I see. The person who normally deals with software is <sup>5</sup> __________ at the moment. Would you like <sup>6</sup> __________ Alan: No, not really, but could you ask him<sup>7</sup> __________ as soon as he can? Nora: Certainly, I'll tell him you called. Was there anything else? Alan: No that's all thanks
Ответ:
4. Alan: Hello, is that the after sales department?
Nora: Yes, sir how can I help you?
Alan: It's about a virus protection program I bought from you.
5. Nora: I see. The person who normally deals with software is away from his desk at the moment.
6. Would you like to call me back?
7. Could you ask him thanks for calling as soon as he can?
Ответ: it's about, away from his desk, to call me back, thanks for calling
Похожие
- 1 Match these phrasal verbs with the correct meaning. pick up speak up ring up call back put someone through hold on 1 to say something more loudly__________ 2 to lift something or someone up__________ 3 used to ask someone on the telephone to wait until the person they want to talk to is available__________ 4 to telephone someone again, or to telephone someone because you were not available when they telephoned__________ 5 to make a telephone call to someone__________ 6 to connect someone to someone else on the telephone__________
- 2 Read this article and choose the correct phrasal verbs. GOOD TELEPHONE ETIQUETTE When answering the phone or making phone calls, good telephone etiquette must be used to give callers a good impression of you and your company. ANSWERING THE PHONE Try to 'pick up / call back the phone within three rings (if possible) and always say your name when you answer. Learn to listen without interrupting but if you do have to 2hang the phone up / put the phone down, the hold button should be pressed so the caller, does not accidentally hear conversations with other people. TAKING OR LEAVING A MESSAGE If someone rings up/ holds on and the person they wish to speak to is not there, take a message and let the caller know when the person will be able to return the call. Alternatively, ask them if they want to leave a message on the voicemall before they thang up / wait on. Before, you speak up/ phone someone up, make sure you know what you want to say. If you have to leave a message for someone, the most important thing is to speak clearly and slowly. Be sure to leave your name and number so they can get back to pick up you. Keep messages short and cover one topic in one message, saying exactly what you want the person to do or let the person know the best time to ring you back.
- 3 Match these polite sentences with the correct meanings. What you say... 1 She is not at her desk at the moment. Could she call you back? 2 She is out of the office today. Is anyone else able to help you or would you like to leave a message? 3 She is not available just now. Would you like to leave a message on her voicemail? 4 She'll be back soon. Would you like to leave her a message on her voicemail? 5. She is in a meeting at the moment. Could you hold on? What you mean.. a She is talking to someone else. b She is busy. c I don't know where she is d She took the day off. e She hasn't come in yet.
- 4 Complete these conversations with the phrases in the box. this is Piotr calling from I'm phoning about leave a message after the Answerphone: Hello, this is IT Generation Software. I'm afraid we're not available right now, but if you leave a message we'll get back to you as soon as we can. Please <sup>1</sup> __________ tone. Piotr: Hi, <sup>2</sup> __________ the University of Bradford's translation team. <sup>3</sup> __________ the instruction book you wanted translating from Russian inte English to call me back it's about thanks for calling away from his desk to leave him a message
