Complete the sentences with the appropriate word from the list: angry, careful, direct, firm, immediate, patient, proper, safe, slow, usual. Don't shout! Losing your temper or shouting (26) _____ won't help you. Keep calm, speak (27) _____ but (28) _____ and make it clear that you will not go away until someone listens to you. (29) _____ Just shouting at the shop assistant is not enough. Go (30) _____ to the top and ask to see the manager. If the goods you have bought are not working (31) _____ or are damaged you should get your money back (32) _____. Take photos of the damaged goods, keep all receipts and guarantees (33) _____ and make copies of any letters you have sent or received. Seven days is (34) _____ long enough for the shop to reply so wait (35) _____ before making a further complaint.